7 Day Return Policy We offer you complete peace of mind while ordering at Flexitshop - you can return all items within 7 days of receipt of goods. Please ensure that the product is unused and the tags, boxes and other packaging is intact.
If you are not satisfied with what you have bought, we'll gladly take it back within 7 days from the date of delivery, for that please send us pictures of the packaging and product(s) at [email protected]. If you have paid by card then we will reverse the payment. In case of Cash on Delivery or Bank Deposits as modes of payment, we will issue a cheque in the registered name of the customer.
If an item is found damaged, missing or incorrect as per your order & the description on our website, customers have to escalate a concern with us within 48 hours of delivery. Send us a picture of the packaging and products at [email protected] or call on 88818 88805 within those 48 hours (excluding gazetted holidays & Sunday). We will arrange a reverse pickup for the product and then issue either a full refund through Flexitshop Cash (store credit) or a different item in exchange, as per your request. Replacements are subject to availability of the particular product. Please note the usual 14-day return policy won’t be applicable in these kinds of cases.
Nutrition: Products should be received in original packaging and sealed condition. Opened or used boxes will not be accepted as returns. For issues like rashes, stomach upset, headache, flavor like/dislike, flavor difference from one brand to other etc. products would not be applicable for return. Please consult with the doctor before buying the product
Fitness Equipment/Accessories:
Following shall NOT be eligible for return or replacement:
Any damage / defect which are not covered under the manufacturer's warranty
Any product that is returned without all original packaging and accessories, including the box, manufacturer's packaging if any, and all other items originally included with the product(s) delivered
Some special rules for promotional offers may override "Flexitshop.in's 7 Day Returns Policy"
In case of any queries, please write to our customer care on [email protected] or call us on 8881888805
You can either write us at [email protected] or call at 88818 88805, 10 AM to 7 PM to initiate a return. Wherever possible we will facilitate the pick-up of the item. In case, the pick-up cannot be arranged by us, you can return the item through SpeedPost courier service and share tracking details and we will return the courier costs.
If the order or the item(s) that you wish to cancel has not been shipped yet, you can write to us at [email protected] or call us at +91-88818 88805 (10 am-6 pm, Mon-Sat). In such cases, the order will be cancelled, and the money will be refunded to you within 24-48 business hours after we have processed the cancellation request. Cancellation Post Shipment you wish to cancel an order that has been shipped but has not yet been delivered, please get in touch with us at [email protected] or call us at +91-88818 88805 (10 am-6 pm, Mon-Sat).
In order to confirm cancellation of item(s) in your order, you need to indicate your refund preference. There are two modes of refund: Flexitshop Cash - If you choose this option, the amount will be added to your Flexitshop HK cash. Back to Source - In this case, the money will be refunded back to the payment mode/account that was originally used to make the transaction. Once you have requested the cancellation of item(s) in your order, Flexitshop will complete the cancellation and initiate the refund, depending on your preference.
